Welcome to www.mannerandgrace.com. These Terms and Conditions (“Terms”) govern your use of our website and the engagement of corporate etiquette and executive decorum consultation services provided by Mannerandgrac (“we”, “us”, or “our”).
By accessing our website, submitting an inquiry, or remitting a consultation deposit, you (“Client” or “User”) agree to be bound by these Terms. These Terms are structured in compliance with applicable consumer rights, commercial legal standards, and data protection frameworks in New Zealand and the European Union.
- Scope of Services & Operational Model
Mannerandgrac provides corporate etiquette consultation, executive protocol instruction, and professional communication advisory services for commercial organisations and corporate clients.
Bespoke Consultation: Services are tailored to specific institutional requirements based on initial evaluations.
Consultation Deposit & Quoting Structure: All fees listed on our website represent non-refundable booking and consultation deposits required to reserve instruction capacity and initiate project assessment.
Service Workflow:
Inquiry Submission: Client submits operational requirements and training objectives via our inquiry channels.
Assessment & Quotation: We evaluate project scope, participant requirements, and scheduling, subsequently issuing a written service proposal and fee quotation.
Deposit Payment: Client settles the agreed consultation deposit to confirm project booking and reserve instruction schedules.
Fulfillment & Balance Settlement: Consultation sessions are conducted according to the agreed schedule (on-site or virtual), with final account balances settled in accordance with written quotation terms.
- Pricing, Deposits & Payment Terms
Quotation Basis: Total project fees are determined strictly by written quotations provided following direct requirement assessment. Displayed website deposit rates do not constitute total project costs.
Deposit Requirement: Consultation deposits must be paid in full prior to schedule confirmation or resource allocation.
Settlement of Balance: Final invoice balances are payable within the timeframe specified in the formal service proposal. Failure to settle balance payments within agreed terms may result in suspension or rescheduling of service delivery.
Currency & Taxes: All prices and quotations are rendered in the currency specified on the quotation invoice.
- Cancellation, Rescheduling & Refund Policy
Consultation Deposits: Deposits reflect administrative and preliminary operational costs incurred during project assessment and calendar reservation; deposits are non-refundable once scheduling is confirmed.
Client Rescheduling: Client requests to alter confirmed consultation dates must be submitted in writing at least 48 hours prior to the scheduled session. Rescheduling remains subject to instructor availability.
Service Cancellation: Cancellation requests received less than 48 hours prior to a scheduled session may result in forfeiture of the consultation deposit and liability for pre-allocated administrative expenses.
Statutory Rights: Nothing in these Terms limits or restricts non-excludable consumer rights available under New Zealand consumer law or applicable European Consumer Rights Directives.
- Intellectual Property & Ownership
Original Site Assets: All original written content, structural copy, and non-infringing media displayed on www.mannerandgrace.com are the property of Mannerandgrac or used under authorized public domain status.
Training Resources: Course materials, executive presentation documents, and consultation handbooks provided during instruction remain the exclusive intellectual property of Mannerandgrac. Clients receive a limited, non-exclusive license to utilize such materials solely for internal organizational instruction. Unauthorized distribution, copying, or public reproduction is strictly prohibited.
- Client Obligations & Conduct
Accurate Information: Clients agree to provide accurate, complete information regarding training requirements, participant counts, and facility parameters to enable precise quotation and service execution.
Operational Readiness: For on-site consultations, clients are responsible for providing appropriate facilities and necessary access to enable instruction to proceed as scheduled.
- Limitation of Liability & Legal Remedies
Service Standards: We provide professional advisory services with reasonable care and diligence matching recognized professional standards.
Limitation: To the maximum extent permitted under New Zealand law and applicable European legal frameworks, Mannerandgrac’s total aggregate liability for any direct claims, losses, or damages arising out of or in connection with these Terms or the provision of services shall be strictly limited to the total amount paid by the Client to Mannerandgrac for the specific service engagement in question.
Indirect Losses: Neither party shall be held liable for indirect, incidental, or consequential losses, including loss of profits, commercial opportunities, or business reputation.
- Data Protection & Privacy
Personal details and operational data collected during inquiry, quotation, and service delivery are processed in accordance with our Privacy Policy and strictly comply with the New Zealand Privacy Act 2020 and the European Union General Data Protection Regulation (GDPR). - Governing Law & Jurisdiction
These Terms and any non-contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws of New Zealand. Any disputes, actions, or legal proceedings arising under these Terms shall be subject to the exclusive jurisdiction of the competent courts of New Zealand, without prejudice to mandatory rights available to European consumers under regional consumer legislation. - Contact Information
For administrative inquiries, service clarifications, or notices regarding these Terms and Conditions, please contact us at:
Official Address: XXX
Telephone: XXX
Customer Contact Email: business@mannerandgrace.com