Welcome to the Mannerandgrace Frequently Asked Questions page. Here you will find detailed information regarding our consultation services, pricing structure, inquiry procedures, and customer support standards.
- Services & Consultation Framework
What services does Mannerandgrace provide?
Mannerandgrace offers professional corporate etiquette and executive decorum consultation to businesses and corporate clients. Our offerings focus on institutional protocol standardisation, executive representation, and corporate communication refinement.
Where are your services delivered?
Our operating entity is located in New Zealand, and we deliver consultation services to corporate clients across New Zealand and Europe through both on-site instruction and scheduled virtual sessions.
- Pricing, Quotes & Booking
Why does the website list initial deposit amounts instead of full prices?
All initial fees displayed on our website represent consultation and booking deposits. Because corporate requirements vary according to participant numbers, module depth, and schedule parameters, total project pricing is determined via formal written quotation following initial requirement assessment.
How do I request a quote and schedule a session?
Submit Inquiry: Provide your organizational details and training objectives via our inquiry channels.
Review Proposal: Our administrative team reviews your scope and issues a formal written quotation and service proposal.
Pay Deposit: Settle the consultation deposit to confirm your instruction schedule.
Service Delivery: Sessions are conducted according to the confirmed itinerary, followed by final account balance settlement.
How are payments structured?
Upon agreement to the formal written proposal, clients pay the consultation deposit to lock in calendar availability. Remaining account balances are invoiced and settled in accordance with the payment schedule set forth in your written agreement.
- Cancellations & Rescheduling
What is your cancellation and rescheduling policy?
Rescheduling: Written notification to alter a confirmed session must be received at least 48 hours prior to the scheduled date, subject to instructor availability.
Deposits: Consultation deposits cover preliminary administrative assessment and calendar reservation, making them non-refundable once scheduling is confirmed.
Statutory Rights: All policies are administered in compliance with New Zealand legal standards and applicable European consumer regulations.
- Administrative & Compliance
How quickly will customer support respond to my inquiry?
Our administrative team is committed to reviewing and responding to all written inquiries, quote requests, and support communications within 24 hours of receipt on standard working days.
How is my corporate data protected?
All communications, inquiry submissions, and business contact information are handled strictly in accordance with the New Zealand Privacy Act 2020 and the European Union General Data Protection Regulation (GDPR). Information is collected solely for consultation assessment, quote issuance, and service execution.
- Contact Information
For any further questions, custom inquiries, or booking support, please contact us:
Official Address: XXX
Telephone: XXX
Support Email: business@mannerandgrace.com