This Cancellation and Refund Policy governs the operational terms regarding service cancellations, scheduling adjustments, and deposit refunds for corporate etiquette and executive decorum consultation services provided by Mannerandgrac (“we”, “us”, or “our”) via www.mannerandgrace.com.
Our policy is established in full compliance with commercial legislation in New Zealand and applicable Consumer Rights Directives in the European Union, ensuring clear operational transparency and merchant compliance.
- Service Nature & Quoting Framework
Consultation Deposits: All initial prices listed across our website represent non-refundable consultation and booking deposits. These deposits are collected to secure administrative review, resource allocation, and instructor availability on our operational calendar.
Bespoke Pricing: Total project pricing is defined exclusively via formal written quotation following initial inquiry evaluation and scope assessment.
- Cancellation Terms & Refund Conditions
Consultation Deposits
Once an inquiry form is evaluated, a quotation accepted, and a consultation deposit settled, the deposit becomes non-refundable. This reflects administrative costs, initial scope assessment, and calendar reservation.
Pre-Service Written Cancellations
Clients wishing to cancel a booked consultation engagement must notify Mannerandgrac in writing via official email (business@mannerandgrace.com).
Cancellations Submitted 48 Hours Prior: If written cancellation is received at least 48 hours prior to the confirmed service commencement time, the client shall not be liable for the remaining project balance. The initial consultation deposit remains retained to cover pre-allocated operational setup.
Late Cancellations (Less than 48 Hours): Cancellations received less than 48 hours prior to scheduled session commencement, or failures to attend scheduled sessions, will result in forfeiture of the consultation deposit and liability for pre-allocated administrative expenses as detailed in the service agreement.
- Rescheduling & Schedule Alterations
Rescheduling Window: Clients may request to modify or reschedule a confirmed consultation date by submitting a written request at least 48 hours prior to the original session time.
Availability: All rescheduling requests are subject to instructor availability and operational capacity. If a mutually agreeable date cannot be established, the standard cancellation policy applies.
- Refund Processing Procedure
Where a refund or adjustment is determined to be applicable under statutory rights or written agreement:
Approved refunds are processed to the original payment instrument used during the transaction.
Refund processing typically takes between 5 to 10 working days to reflect on credit or financial institution statements, depending on standard banking clearing channels.
- Statutory Consumer Protection Rights
Nothing in this Cancellation and Refund Policy limits, restricts, or overrides non-excludable legal rights available under the New Zealand Consumer Guarantees Act 1993, the Fair Trading Act 1986, or applicable European Union Consumer Rights legislation.
- Contact Information
For inquiries, cancellation requests, or scheduling adjustments regarding your service engagement, please contact our administrative team:
Official Address: XXX
Telephone: XXX
Customer Contact Email: business@mannerandgrace.com